Do I need the app to plan a journey?
No. You can plan a journey without using the app. The planner can be used on its own to search for routes, compare options and check the steps in your journey.
Can I plan a journey without downloading the app?
Yes. The app is optional and is mainly there to help you access journeys while travelling.
Is the app free?
Yes. The companion app is free to download and use.
Do I need an account?
Not always. You may be able to plan a journey without signing in, but an account can help with saved journeys and cross-device access.
How do I get a planned journey into the app?
You can usually send it to the app using a save option or journey code.
Can I continue a journey on another device?
Yes, if the journey has been saved or linked to your account.
What is a journey code?
A journey code is a short code that lets you reopen a planned journey on another device.
How do I use a journey code?
Enter the code in the app or planner to load your saved journey.
Does the app provide alerts or guidance before travel?
Yes. The app can provide reminders, updates and guidance during your journey, depending on the features available.
